data-deletion
User Data Deletion Instructions
We at Akuna Banana respect your privacy and your right to control your personal data. This guide explains how you can request the deletion of your data that we have received from you through the Facebook Messenger platform.
What data do we process?
When you contact us via Facebook Messenger, we gain access to the following information to provide you with quality customer support:
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Your first and last name (as listed on your Facebook profile).
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Your profile picture.
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The history of our conversation with you.
This data is used exclusively to process your requests and communicate with you.
How to request data deletion?
To have your data completely removed from our systems, please follow these steps:
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Compose an email from an email account that you have access to.
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In the subject line of the email, please write:
Data Deletion Request. -
In the body of the email, please include the first and last name you use on Facebook so that we can accurately identify your conversation records.
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Send this email to our address:
info@akunabanana.com
What happens next?
Upon receiving your request, we are committed to deleting your entire conversation history and its associated personal data from our systems within 30 calendar days. We may send a confirmation to your email address once the deletion process is complete.
If you have any further questions, please contact us at the same email address.